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23rd December, 2022
Number: Ref: 49/2022
Subject: eCustoms Helpdesk – Holiday Period Service
Who should read: All those involved in the submission of customs declarations
Related Notification: N/A
Issued by: eCustoms Helpdesk
Issue Date: 20 December 2022
eCustoms Helpdesk – Holiday Period Service
Availability of the eCustoms Helpdesk telephone service over the holiday period is:
Monday 26/12/2022 Closed
Tuesday 27/12/2022 Closed
Wednesday 28/12/2022 09:00 – 14:00
Thursday 29/12/2022 09:00 – 14:00
Friday 30/12/2022 09:00 – 14:00
Monday 02/01/2023 Closed
The eCustoms Helpdesk e-mail/ MyEnquiries - ecustoms@revenue.ie - will be closed between 24 and 27 December and will re-open on 28 December with reduced capacity. Normal e-mail/MyEnquiries service will resume on Tuesday 3 January 2023.
If you experience technical issues outside of the above hours, our out of hours service can be
contacted by:
Email: outofhoursfallback@revenue.ie
Tel: 086-0321714
If you have a query relating to customs clearance or import/export/transit movements which have an
MRN, please contact the relevant Customs Station by MyEnquiries or by telephone 01-7383685
Wishing you all a very Happy Christmas!
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